We appreciate that things can come up unexpectedly. If you’re stuck with an urgent situation, please contact your specific Vendor directly via the Farm2market website. Or alternatively contact Farm2market directly and we will help sort it out.
Yes, you can! If there are some products you want to remember for next time, or if there is something you especially love, click on the Wishlist icon within the product listing.
Unfortunately, because we work with small producers and with produce that can be seasonal, we can’t guarantee that a particular product will be available all of the time. For most produce we have alternatives which are very similar and hopefully they will make a good substitute.
In most cases, if you contact the vendor before the day-of-delivery, the vendor will be able to accommodate changes to your order.
Yes, we do! To gain access to wholesale prices you will need to be a registered business within the food trade, (e.g.: Restaurant, Pub, Caterer, etc.). If you are send your business registration details through to [email protected] and we will give you access to our Vendor’s wholesale products.
Absolutely, we love suggestions! Please email us at [email protected] . Our Vendor team will get in contact with the producer of the product to see if they want to become part of the Farm2market family.
Yes you can!
Here's how to create a Reorder Subscription
Login to you Farm2market account – www.farm2market.com.au/login
Click on My Account
Click on My Orders
Locate the order you’d like to set a reorder subscription for. This will be an order that you’ve already created.
Click Auto Reorder
In the pop-up, choose how often you would like the Reorder Subscription to be processed. You can choose to have your order process Weekly, Fortnightly, Monthly or to a Specified Date
Check the box to accept Farm2Markets Terms & Conditions. You can read them by clicking the link View T’s & C’s.
Click Submit when you’re happy to proceed with the Auto Reorder.
The next popup will be your final opportunity to confirm that you’re creating a reorder subscription.
Click OK to go ahead or Cancel to return to your Shopping Cart.
An auto reorder will automatically reorder the entire order that you select! Check your original order before submitting an Auto Reorder!
It depends on where our Vendor’s are located. Please check by searching products by your postcode. If you find there is no products available in your area, please let us know and we will do our best to get new Vendor’s on board in your area or help extend the reach of our existing Vendor’s
This questing would be up to a specific vendor. They may be willing to deliver outside their designated delivery zone. To find out, send them a message and see what they say. Again, if you find there is no products available in your area, please let us know and we will do our best to get new Vendor’s on board in your area or help extend the reach of our existing Vendor
Fees are set by the Vendor based on how they are able to get their products to you. We are constantly looking for ways to reduce the delivery costs and expand our delivery network. Please send us a message and let us know if you feel the delivery costs are high in your area.
Delivery Days are offered by some vendors for their products. This will allow you to choose a suitable day to receive your order. eg if you're going to be home on Thursday, you could choose Thursday as a delivery day option.
The delivery day option will be displayed on the product page and must be selected when displayed.
If a product does not show a delivery day then your order will be delivered on the next available delivery day.
You can only choose 1 delivery day per vendor per order.
If different delivery days are selected for the same vendor, in the same order, the last delivery day selected will be the delivery day requested to the vendor.
If you order products from different vendors who offer delivery days, you can choose a different delivery day if required.
We’re pioneering a new food system where Vendor’s and customers both get the very best of what’s on offer, and part of this is guaranteeing a sale for our Vendor’s. Typically, Vendor’s are asked to deliver their food without payment, and then they have to wait for weeks - sometimes months - to be paid.
With Farm2market, your order is sent through to the Vendor and they will dispatch the order in the timeframe stated on their profile or store.
If something goes wrong with your order or something doesn’t arrive, we will refund you straight away.
We use an innovative payment system from our pay provider, Stripe. This is what enables us to get your payment to Vendor’s directly. It’s a new system, so we do need some information that you might not be asked for by other payment providers. These extra details mean that Stripe can help combat fraud.
If you would like to return your order, please contact your vendor at you first possible opportunity to work out a return or substitution.
Please note: If there was nothing wrong with the condition of your order and it was delivered in the agreed timeframe, there may be costs associated with the return or late cancelation of the order. Please consult with your vendor to confirm their specific return policy.
If there is something wrong with your order, please contact your vendor at you first possible opportunity to work out a return or substitution.
Please contact your vendor at you first possible opportunity to request a refund. If your vendor is unresponsive, please contact us at Farm2market and we will help process your refund. [email protected]
Please note: If there was nothing wrong with the condition of your order and it was delivered in the agreed timeframe, there may be costs associated with the late cancelation or refunds of the order. Please consult with your vendor to confirm their specific return policy. If your vendor is unresponsive, please contact us at Farm2market and we will help by assessing you request and processing a refund, where we have found a vendor has not fulfilled the requirements of the sale/order. [email protected]
If you are unsure of your password, please navigate to the login screen and click ‘Forgot Your Password?’, a dialog box will pop-up, enter the email address you signed-up with and you will receive a link to reset your password.
Please email us the details of the problem including a screenshot and we will sort it out. Email us at [email protected]
Please email us at [email protected] We really appreciate your feedback on our websites. It’s a great way for us to find out about what we’re doing right, and also what we still need to work on!
If you make, grow distribute fresh and/or tasty food, we’d love to hear from you! We have a set of guidelines for all our producers which focus on sustainability, environmental farming practices, organic methods, and of course, quality and taste. To find out more about how to sell your produce with Farm2market, drop us a line at [email protected]
Yes, this is the integrated transaction system we use. Stripe is an online payment gateway, which allows customers to make payments on our website. The system then is connected to your bank account with your own personal account. To create your own Stripe account, click here. To connect your Stripe account to your Farm2market vendor account, navigate to ‘My Account’ and clicking on the ‘Stripe Payment Manager’ option under ‘Manage My Store’. In this area you will be able to manage the connection to your Stripe account.
So we can show you products in your area.